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Frequently Asked Questions

What are your hours?

Please click Book Now to view Michelle’s current hours and availability.

What does a session cost?

Individual appointments are $160.00 for a one-hour session and couples appointments are $175.00 for a one-hour session (tax included). Some clients prefer to book two-hour sessions depending on what they would like to cover; please book according to the length of appointment you would prefer, using either your Jane app account or by contacting me directly. Payment is due on the day of your appointment and is payable by e-transfer or by credit card through the Jane app. I send clients e-receipts that include all the necessary information required to submit to your insurance provider. I do not offer a sliding scale or student rates.

Will my extended health benefits cover counselling with you?

What your extended health benefit provider covers will vary depending on your policy and what your employer has chosen to cover within that policy. Insurance providers do not allow Registered Clinical Counsellors to bill directly. I recommend that clients contact their insurance providers directly prior to booking an appointment to find out if counselling with a Registered Clinical Counsellor is covered and to what extent.

Your benefits provider will most likely need to know the following information:

I hold a Master of Arts in Counselling Psychology.

I am a Registered Clinical Counsellor (RCC) with the British Columbia Association of Clinical Counsellors (BCACC). My certification number is 12190.

What if I have to cancel or change an appointment?

My cancellation policy states that you must provide 24 hours notice in advance of your appointment if you are unable to keep your appointment for any reason. This includes cancelling or rescheduling in your Jane app account with at least 24 hours notice. If you do not provide 24 hours notice via phone, email or using your Jane app account, a missed-appointment fee of the full amount of the appointment must be paid before booking your next appointment. This ensures I have the necessary time to contact wait-listed clients to fill the vacant appointment time.

How is my privacy and personal information protected?

Communication between us is private and confidential. I adhere to the BCACC Code of Ethics to which I agreed when I became registered. No information we discuss can be disclosed to anyone else without your written consent. The only exception to this is when I am bound by law to report if a client discloses abuse or neglect of a child, if a client intends to harm themselves or another, or when the courts order the release of confidential information. This is simply industry-standard and will be addressed with you when necessary. I am always happy to discuss this further during our first session and at any time throughout the course of our sessions together.